FAQ
Frequently Asked Questions
Questions about working with GitCity, our services, the industries we build for and how we work.
Working with GitCity
4 questions
-
What does it cost to build a product?
Cost depends on scope, integrations and timeline. We agree a fixed build phase and then move into a flexible partnership or retainer model that matches your stage.
-
How long does a typical project take?
It depends on scope. We start with a focused first version, and larger platforms are split into milestones so you can launch, learn and iterate without waiting for everything at once.
-
Can you work with an existing product or team?
Yes. We often embed with in-house teams, take ownership of specific workstreams, or act as the technical partner while your team focuses on market and operations.
-
What happens after launch?
Launch is the start, not the finish. We stay involved for scaling, feature growth, infrastructure and ongoing product decisions as a long-term partner.
Services
22 questions
Our services in general
Go to page: Our services in general-
Which kinds of products do you build?
Web applications, SaaS products, AI applications, MVPs and digital platforms, from a first version to products that keep growing.
-
Do I need a finished plan before we start?
No. Many projects start with an idea and a problem worth solving. Discovery and Define turn that into a clear direction before anything is built.
-
Can you combine several services in one project?
Yes. Most products need more than one discipline, for example strategy, design and development, or a platform with AI features built in.
-
Who looks after hosting and security?
We do. We take care of secure hosting and deployment, so the product runs in a professionally managed environment.
AI Application Development
Go to page: AI Application Development-
Do we need our own data to use AI?
Not always. Some features work with general models; others get better with your own data. We look at what your product needs before choosing an approach.
-
How do you keep AI output reliable?
By designing for it from the start: clear boundaries, checks on the output and a person in control where decisions matter.
-
Can AI be added to an existing product?
Yes. AI features can often be built into an existing product without rebuilding it.
SaaS Development
Go to page: SaaS Development-
Can you build subscriptions and payments?
Yes. Subscription plans, billing and access levels are a common part of the SaaS products we build.
-
Can the platform serve multiple customers?
Yes. We build multi-tenant platforms in which each customer's data and settings are kept separate.
-
What if we want to start small?
That is often the best start. We build a focused first version that can grow with your customers.
Custom Software Development
Go to page: Custom Software Development-
When is custom software the right choice?
When standard tools no longer fit how your business works, or when the process itself is what sets you apart.
-
Can it connect to the systems we already use?
Yes. Integrations with existing systems, such as ERP, CRM or accounting software, are a normal part of the work.
-
Who owns the software?
Ownership is agreed in the contract before we start, so it is clear from day one.
MVP Development
Go to page: MVP Development-
What belongs in a first version?
Only what is needed to test the core idea with real users. We help decide what can wait.
-
Is an MVP thrown away later?
No. We build the first version on a foundation that can grow, so you can keep building on it.
-
What happens after the MVP?
You learn from real use, and we help decide what to build next.
Platform Development
Go to page: Platform Development-
What is the difference between an app and a platform?
A platform brings several user groups, functions and often a business model together in one product.
-
Can a platform grow over time?
Yes. We design the structure so new features and user groups can be added later.
-
Can you move an existing system to a new platform?
Yes. We plan migrations step by step, so the business can keep running.
Product Strategy
Go to page: Product Strategy-
Do I need product strategy before development?
It helps. A clear strategy keeps development focused on what creates value.
-
What does product strategy deliver?
A shared view of the problem, the users, the priorities and the first version worth building.
-
Can strategy be a separate engagement?
Yes. It can stand on its own or lead straight into design and development.
Industries
24 questions
Recruitment
Go to page: Recruitment-
Can you connect to our ATS or job boards?
Yes. We build integrations with the job boards, calendars and systems your team already uses.
-
Do we have to replace our current tools?
Not necessarily. Software can extend the tools that work and replace the ones that slow the team down.
-
How do you handle candidate data?
Carefully. Candidate data is handled in line with the GDPR, with access limited to the people who need it.
Construction
Go to page: Construction-
Does the software work on site?
Yes. We design for phones and tablets, so information can be captured and checked on site.
-
Can subcontractors and clients get access?
Yes, each with their own access to the information that is relevant to them.
-
Can it link to our planning or accounting software?
Yes. Integrations with existing planning and financial systems can be part of the build.
Installation Companies
Go to page: Installation Companies-
Can the field app cope with a poor connection?
That can be designed in, so technicians can keep working where the signal is weak.
-
Can customers see or plan appointments themselves?
Yes. A customer portal can show appointments and progress, and handle changes.
-
Does it connect to invoicing?
Yes. Completed jobs can flow into your invoicing or accounting software.
Manufacturing
Go to page: Manufacturing-
Can you connect to our ERP?
Yes. Integrations with ERP, inventory and production systems are a common part of the work.
-
Do we need to change how the floor works?
No. We start from how production works today and digitise the steps that cost the most time.
-
Can we start with one part of the operation?
Yes. Starting with one workflow is often the best way to prove the value before expanding.
Healthcare
Go to page: Healthcare-
How do you handle sensitive data?
With care. Access control, careful data handling and processing in line with the GDPR are designed in from the start.
-
Can you build portals for patients or clients?
Yes. Secure portals for appointments, information and follow-up are a typical part of our work in healthcare.
-
Can it work alongside existing systems?
Yes. Where possible, new software connects to the systems the practice already uses.
Logistics
Go to page: Logistics-
Can customers track their own orders?
Yes. A tracking portal lets customers follow orders and shipments without contacting your team.
-
Can you connect warehouse and transport systems?
Yes. Integrations bring order, warehouse and transport data together.
-
Do we have to replace our current systems?
No. New software can sit alongside existing systems and connect them.
Finance
Go to page: Finance-
How do you approach security?
Security is part of the design: access control, careful data handling and secure, professionally managed hosting.
-
Can processes be automated with checks in place?
Yes. Automation can include approvals and checks, so people stay in control of what matters.
-
Can you build client portals?
Yes. Secure portals give clients access to their accounts, documents and services.
Professional Services
Go to page: Professional Services-
Can AI help with our knowledge work?
Yes. AI can help find information and prepare first drafts, with your people checking and deciding.
-
Can we share documents with clients securely?
Yes. A client portal gives clients a structured, secure place for documents and updates.
-
Where do you start?
Usually with the recurring tasks that cost the most time, so the first improvement is felt quickly.
Our approach
19 questions
About GitCity
Go to page: About GitCity-
What makes GitCity different from a development agency?
We approach products as partners with a founder's mindset: we look at the business, the users and the long-term direction, not only at the technical brief.
-
Do you only work with startups?
No. We work with founders and with established businesses that want to build a new product or improve an existing one.
-
How involved will I be during the project?
Closely. Decisions are made together at every stage, so the product stays connected to the business behind it.
-
Do you take care of data protection?
Yes. We design and run products in line with the GDPR.
Discovery
Go to page: Discovery-
What do you need from us for Discovery?
Your idea, what you know about the problem and the people it is for, and time to talk it through.
-
Does Discovery always lead to a project?
No. Sometimes the best outcome is the insight that an idea needs a different direction.
-
Can we skip Discovery?
If the problem and the users are already clear, Discovery can be short. It is rarely skipped entirely.
Define
Go to page: Define-
What comes out of Define?
A clear direction: the purpose of the product, its priorities and what the first version should contain.
-
Who decides the priorities?
We decide together. We bring product and technical perspective; you bring the business.
-
Can the direction change later?
Yes. Define sets a direction, not a fixed plan, and it is revisited as the product learns.
Design
Go to page: Design-
Do we see designs before development starts?
Yes. The experience is shaped and reviewed before it becomes development work.
-
Can you work with our existing brand?
Yes. We design within your brand, or help shape it where it is still forming.
-
Is design only about how it looks?
No. It covers structure, flow and how people move through the product, not only the interface.
Build
Go to page: Build-
How do we follow progress during the build?
Through regular check-ins and working versions, so you see the product take shape.
-
Which technology do you use?
We choose proven technology that fits the product and can keep developing after launch.
-
Who takes care of hosting?
We do. Deployment and hosting are handled securely and professionally managed.
Growth
Go to page: Growth-
Do you stay involved after launch?
Yes, if you want us to. Growth is about continuing to develop the product together.
-
How do you decide what to build next?
From how the product is used and what the business needs, so the next step is based on evidence.
-
Can the involvement scale up or down?
Yes. Our involvement can follow what the product and the business need at each stage.