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FAQ

Frequently Asked Questions

Questions about working with GitCity, our services, the industries we build for and how we work.

Working with GitCity

4 questions

  • What does it cost to build a product?

    Cost depends on scope, integrations and timeline. We agree a fixed build phase and then move into a flexible partnership or retainer model that matches your stage.

  • How long does a typical project take?

    It depends on scope. We start with a focused first version, and larger platforms are split into milestones so you can launch, learn and iterate without waiting for everything at once.

  • Can you work with an existing product or team?

    Yes. We often embed with in-house teams, take ownership of specific workstreams, or act as the technical partner while your team focuses on market and operations.

  • What happens after launch?

    Launch is the start, not the finish. We stay involved for scaling, feature growth, infrastructure and ongoing product decisions as a long-term partner.

Services

22 questions

Our services in general

Go to page: Our services in general
  • Which kinds of products do you build?

    Web applications, SaaS products, AI applications, MVPs and digital platforms, from a first version to products that keep growing.

  • Do I need a finished plan before we start?

    No. Many projects start with an idea and a problem worth solving. Discovery and Define turn that into a clear direction before anything is built.

  • Can you combine several services in one project?

    Yes. Most products need more than one discipline, for example strategy, design and development, or a platform with AI features built in.

  • Who looks after hosting and security?

    We do. We take care of secure hosting and deployment, so the product runs in a professionally managed environment.

AI Application Development

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  • Do we need our own data to use AI?

    Not always. Some features work with general models; others get better with your own data. We look at what your product needs before choosing an approach.

  • How do you keep AI output reliable?

    By designing for it from the start: clear boundaries, checks on the output and a person in control where decisions matter.

  • Can AI be added to an existing product?

    Yes. AI features can often be built into an existing product without rebuilding it.

SaaS Development

Go to page: SaaS Development
  • Can you build subscriptions and payments?

    Yes. Subscription plans, billing and access levels are a common part of the SaaS products we build.

  • Can the platform serve multiple customers?

    Yes. We build multi-tenant platforms in which each customer's data and settings are kept separate.

  • What if we want to start small?

    That is often the best start. We build a focused first version that can grow with your customers.

Custom Software Development

Go to page: Custom Software Development
  • When is custom software the right choice?

    When standard tools no longer fit how your business works, or when the process itself is what sets you apart.

  • Can it connect to the systems we already use?

    Yes. Integrations with existing systems, such as ERP, CRM or accounting software, are a normal part of the work.

  • Who owns the software?

    Ownership is agreed in the contract before we start, so it is clear from day one.

MVP Development

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  • What belongs in a first version?

    Only what is needed to test the core idea with real users. We help decide what can wait.

  • Is an MVP thrown away later?

    No. We build the first version on a foundation that can grow, so you can keep building on it.

  • What happens after the MVP?

    You learn from real use, and we help decide what to build next.

Platform Development

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  • What is the difference between an app and a platform?

    A platform brings several user groups, functions and often a business model together in one product.

  • Can a platform grow over time?

    Yes. We design the structure so new features and user groups can be added later.

  • Can you move an existing system to a new platform?

    Yes. We plan migrations step by step, so the business can keep running.

Product Strategy

Go to page: Product Strategy
  • Do I need product strategy before development?

    It helps. A clear strategy keeps development focused on what creates value.

  • What does product strategy deliver?

    A shared view of the problem, the users, the priorities and the first version worth building.

  • Can strategy be a separate engagement?

    Yes. It can stand on its own or lead straight into design and development.

Industries

24 questions

  • Can you connect to our ATS or job boards?

    Yes. We build integrations with the job boards, calendars and systems your team already uses.

  • Do we have to replace our current tools?

    Not necessarily. Software can extend the tools that work and replace the ones that slow the team down.

  • How do you handle candidate data?

    Carefully. Candidate data is handled in line with the GDPR, with access limited to the people who need it.

  • Does the software work on site?

    Yes. We design for phones and tablets, so information can be captured and checked on site.

  • Can subcontractors and clients get access?

    Yes, each with their own access to the information that is relevant to them.

  • Can it link to our planning or accounting software?

    Yes. Integrations with existing planning and financial systems can be part of the build.

Installation Companies

Go to page: Installation Companies
  • Can the field app cope with a poor connection?

    That can be designed in, so technicians can keep working where the signal is weak.

  • Can customers see or plan appointments themselves?

    Yes. A customer portal can show appointments and progress, and handle changes.

  • Does it connect to invoicing?

    Yes. Completed jobs can flow into your invoicing or accounting software.

  • Can you connect to our ERP?

    Yes. Integrations with ERP, inventory and production systems are a common part of the work.

  • Do we need to change how the floor works?

    No. We start from how production works today and digitise the steps that cost the most time.

  • Can we start with one part of the operation?

    Yes. Starting with one workflow is often the best way to prove the value before expanding.

  • How do you handle sensitive data?

    With care. Access control, careful data handling and processing in line with the GDPR are designed in from the start.

  • Can you build portals for patients or clients?

    Yes. Secure portals for appointments, information and follow-up are a typical part of our work in healthcare.

  • Can it work alongside existing systems?

    Yes. Where possible, new software connects to the systems the practice already uses.

  • Can customers track their own orders?

    Yes. A tracking portal lets customers follow orders and shipments without contacting your team.

  • Can you connect warehouse and transport systems?

    Yes. Integrations bring order, warehouse and transport data together.

  • Do we have to replace our current systems?

    No. New software can sit alongside existing systems and connect them.

  • How do you approach security?

    Security is part of the design: access control, careful data handling and secure, professionally managed hosting.

  • Can processes be automated with checks in place?

    Yes. Automation can include approvals and checks, so people stay in control of what matters.

  • Can you build client portals?

    Yes. Secure portals give clients access to their accounts, documents and services.

Professional Services

Go to page: Professional Services
  • Can AI help with our knowledge work?

    Yes. AI can help find information and prepare first drafts, with your people checking and deciding.

  • Can we share documents with clients securely?

    Yes. A client portal gives clients a structured, secure place for documents and updates.

  • Where do you start?

    Usually with the recurring tasks that cost the most time, so the first improvement is felt quickly.

Our approach

19 questions

  • What makes GitCity different from a development agency?

    We approach products as partners with a founder's mindset: we look at the business, the users and the long-term direction, not only at the technical brief.

  • Do you only work with startups?

    No. We work with founders and with established businesses that want to build a new product or improve an existing one.

  • How involved will I be during the project?

    Closely. Decisions are made together at every stage, so the product stays connected to the business behind it.

  • Do you take care of data protection?

    Yes. We design and run products in line with the GDPR.

  • What do you need from us for Discovery?

    Your idea, what you know about the problem and the people it is for, and time to talk it through.

  • Does Discovery always lead to a project?

    No. Sometimes the best outcome is the insight that an idea needs a different direction.

  • Can we skip Discovery?

    If the problem and the users are already clear, Discovery can be short. It is rarely skipped entirely.

  • What comes out of Define?

    A clear direction: the purpose of the product, its priorities and what the first version should contain.

  • Who decides the priorities?

    We decide together. We bring product and technical perspective; you bring the business.

  • Can the direction change later?

    Yes. Define sets a direction, not a fixed plan, and it is revisited as the product learns.

  • Do we see designs before development starts?

    Yes. The experience is shaped and reviewed before it becomes development work.

  • Can you work with our existing brand?

    Yes. We design within your brand, or help shape it where it is still forming.

  • Is design only about how it looks?

    No. It covers structure, flow and how people move through the product, not only the interface.

  • How do we follow progress during the build?

    Through regular check-ins and working versions, so you see the product take shape.

  • Which technology do you use?

    We choose proven technology that fits the product and can keep developing after launch.

  • Who takes care of hosting?

    We do. Deployment and hosting are handled securely and professionally managed.

  • Do you stay involved after launch?

    Yes, if you want us to. Growth is about continuing to develop the product together.

  • How do you decide what to build next?

    From how the product is used and what the business needs, so the next step is based on evidence.

  • Can the involvement scale up or down?

    Yes. Our involvement can follow what the product and the business need at each stage.